![]() Many actions can trigger this error, such as a slow internet connection, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions. If you are receiving an i2501 error, this is an error that is triggered by the system to protect accounts. Game Time Cards may be purchased at a variety of retailers to add 60 days of subscription time for Final Fantasy XIV accounts. Crysta may be purchased via PayPal, which allows the customer to use PayPal's authentication systemĢ. If you'd like to make your purchase immediately, you can attempt to use one of the provided alternative payment methods.ġ. For a 601 error, please wait at least 48 hours.Īlthough the transaction may be declined by our authentication system, several convenient alternative payment methods are available for you to success fully make your purchase. When receiving 401 or 406 errors, please wait a minimum of 24 hours before reattempting the transaction. If you're receiving a billing declined error, it is possible there is a temporary lockout on the account. Please do not attempt to continue using a declined card as it may cause a temporary lockout from billing on the account. While the transaction may have been declined automatically for any of these reasons, there are additional reasons that may have caused the error. Insufficient funds available on the card Cards being used on multiple SQUARE ENIX Accounts Card information not matching Account information Incorrect information provided for the card The transaction being declined by the bank Reasons for the error may include but are not limited to: We apologize for any inconvenience this may have caused. If you continue to have issues with disconnecting from FINAL FANTASY XIV, please contact the Square Enix Support Center with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.If you're receiving an error code 401/406/601/i2501 while attempting billing, the transaction has been declined. *For details, please consult with the manufacturer of your router. Also, please forward the ports used for the game. Please consult with your provider for connection settings.Ĭheck the settings of security functions (such as SPI) for your router. *This may change your connection to a broadband connection. In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem. Disable everything here and restart the PC. Open the Task Manager and select the 'Start Up' Tab. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following: ![]() If they do not, or if you are unsure, contact your ISP for further details.īecause other applications may interfere with your game, close all other running apps before running the installation file. Please confirm that these security services permit online gaming. ![]() ■ Check security services of your Internet providerĭepending on your Internet provider or service plan, there may be security services included. Please disable these programs before attempting to run FINAL FANTASY XIV. There is a possibility that security programs and firewalls are interfering with files related to the game. ■ Check settings for security programs and firewalls Also, even if your firmware is up to date, rewriting the update may improve the situation. *Consult with the help manual of your hardware when updating firmware. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again. Update your firmware, the program running your communication equipment. ■ Update firmware of communication equipment Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission. ![]() Power off your communication equipment for 30 minutes to an hour. Please try these steps to troubleshoot the issue: If there is no ongoing maintenance or issue, it is possible there is a transmission or connection error. If there is an ongoing maintenance or issue, we kindly ask you to wait for further updates. If you are disconnected during play or logged out due to an unstable connection, please visit the World status page to see the status of your World.
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